You have until 5pm Friday to order online for collection the following week.

The produce in our boxes cannot be modified. Our range of seasonal fruit and vegetables aims to be culturally inclusive and appropriate.

No, you can order as many boxes as you like.

All orders are one-off.

We cannot facilitate recurring orders at this time and all orders must be made individually. You can save your personal details during the checkout if you wish, which will save you time when placing future orders.

Customers can collect their orders at our premises in Kensington VIC 3031. The address and pickup instructions will be provided to you in your order confirmation email. Free street parking is available nearby as are Kensington and Macaulay train stations (approximately 10 minute walk away).

Pick up is available on Tuesday, Wednesday and Thursday each week, excluding public holidays. When placing an order, you must specify a collection date. This date cannot be changed after your order is confirmed.

Orders can be collected between 9am and 12pm.

You will need to show a digital or printed copy of your order confirmation email as proof of purchase.

Your order will be refrigerated at our premises until you collect it. Please note that your order will be packed in a cardboard box and we advise you to not leave out chilled items for a long period of time.

After your order has been successfully submitted, you will receive a confirmation email containing the instructions for delivery or click & collect. A tax invoice will be emailed separately within 24 hours.

No modifications or cancellations can be made to your order once it has been submitted and paid for.

We accept Visa, Mastercard or American Express credit and debit cards and PayPal as payment.

If you order 10 or more boxes, we can deliver these for free to a single location within our delivery zone. Please send bulk order enquiries to freshfoodproject@theonebox.org.au

Yes. The One Box boxes are made from 100% recycled materials and can be recycled once you are finished with them.

The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process. Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver (or offer for click & collect) has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards. We comply with:

• The principles of HACCP (Hazard Analysis and Critical Control Point)
• The principles of AS/NZS ISO 9001:2008
• Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
• Food Act 1984
• City Council Environmental Health Department

We’re committed to adhering to the highest standards of food, health and safety regulations. On top of our strict health and safety practices, we’ve taken further precautions, such as implementing an organisation-wide COVID-19 Safe Plan. We’re taking a variety of steps to ensure the safety of both our team and yours, including good hygiene practices for all employees as well as sanitisation and disinfectant measures for all surfaces, workstations and vehicles.