Fresh Food Project – Individual Orders

Affordable access to fresh and nutritious Australian produce

Order & pay online, then collect from Kensington VIC 3031

Fresh produce at 50% off its recommended retail value^

Culturally inclusive produce that's consistent & reliable

How Does It Work?

If you are a single household, family, student or senior experiencing hardship and need access to affordable boxes of quality, fresh produce, we welcome you to shop online. Your order will be available for collection from our premises in Kensington VIC 3031. You can order weekly or as a one-off.

Pick your box

Choose your favourite fresh food box and add to cart

Place your order

Use the checkout to choose a collection date & pay securely

We pack

We’ll pack your order of fresh, healthy Australian produce

You collect

Pick up your order from our Kensington VIC 3031 premises

Fresh Produce Boxes from $8.50

You can rely on us for fresh Australian produce of consistently high quality, available to purchase at approximately 50% off its recommended retail value. View our sample menus by clicking on a product below. If you need help with your order, view our online checkout guide.

Frequently Asked Questions

VIEW FAQs

Important Information for Click & Collect

Order Cut-Off:

You have until 5pm Friday to order online for collection the following week.

Order Collection:

Your order will be available on your nominated collection date (Tuesday, Wednesday or Thursday) between 9am and 12pm from Kensington VIC 3031.

Order Confirmation:

After your order has been successfully submitted, you will receive a confirmation email containing the instructions for delivery or click & collect. A tax invoice will be emailed within 24 hours.

Customisations & Cancellations:

Boxes are not customisable. Once your order has been submitted it cannot be changed or cancelled. No refunds will be issued.

The One Box, Core Program

The One Box recognises the chronic nature of food insecurity in Australia and offers a nutrition-focused food relief program where families experiencing hardship can access a regular and reliable box of quality fresh produce and staples over the full school year.

In 2020, The One Box delivered fresh produce to over 1,000 families each week during the school term. That’s 40,000 boxes and 400,000 kgs of fresh produce to families experiencing food insecurity across Australia.

The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. The considerable financial savings gained from utilising this existing infrastructure means that a greater proportion of resources can be directed towards distributing and donating fresh food to families in need.

We’re proud of our innovative approach to food relief that means for every $1 donated to the program, a family in need can access $2 worth of fresh food.

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS
  • Q: Who can buy from the Fresh Food Project?

    The Fresh Food Project is available to everyone from single households and families, to students and seniors. If you are experiencing food insecurity or hardship, and need access to regular and reliable boxes of quality, fresh produce that is also affordable, we welcome you to shop online.

  • Q: How is the fresh produce so cheap?

    The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. The considerable financial savings gained from utilising this existing infrastructure means that a greater proportion of resources can be directed towards distributing and donating fresh food to Australians in need. By leveraging off existing resources and proven expertise, this program helps to alleviate food insecurity in a dignified way that delivers maximum value to the community.

  • Q: What is the order cut-off time?

    You have until 5pm Friday to order online for collection the following week.

  • Q: Can I customise my fresh produce box?

    The produce in our boxes cannot be modified. Our range of seasonal fruit and vegetables aims to be culturally inclusive and appropriate.

  • Q: Is there a limit on how many boxes I can order?

    No, you can order as many boxes as you like.

  • Q: Am I locked into any subscriptions or can I order as a one-off?

    All orders are one-off.

  • Q: Can I set up a recurring order?

    We cannot facilitate recurring orders at this time and all orders must be made individually. You can save your personal details during the checkout if you wish, which will save you time when placing future orders.

  • Q: Where do I collect my order from?

    Customers can collect their orders at our premises in Kensington VIC 3031. The address and pickup instructions will be provided to you in your order confirmation email. Free street parking is available nearby as are Kensington and Macaulay train stations (approximately 10 minute walk away).

  • Q: What days can I collect my order?

    Pick up is available on Tuesday, Wednesday and Thursday each week, excluding public holidays. When placing an order, you must specify a collection date. This date cannot be changed after your order is confirmed.

  • Q: What time can I collect my order?

    Orders can be collected between 9am and 12pm.

  • Q: What do I need to bring to collect my order?

    You will need to show a digital or printed copy of your order confirmation email as proof of purchase.

  • Q: Will my order be cold?

    Your order will be refrigerated at our premises until you collect it. Please note that your order will be packed in a cardboard box and we advise you to not leave out chilled items for a long period of time.

  • Q: How do I know if my order is confirmed?

    After your order has been successfully submitted, you will receive a confirmation email containing the instructions for delivery or click & collect. A tax invoice will be emailed separately within 24 hours.

  • Q: Can I change or cancel my order?

    No modifications or cancellations can be made to your order once it has been submitted and paid for.

  • Q: What payment options can I use?

    We accept Visa, Mastercard or American Express credit and debit cards and PayPal as payment.

  • Q: If I want to order multiple boxes, can I get these delivered?

    If you order 10 or more boxes, we can deliver these for free to a single location within our delivery zone. Please send bulk order enquiries to freshfoodproject@theonebox.org.au

  • Q: Is the box my order comes in recyclable?

    Yes. The One Box boxes are made from 100% recycled materials and can be recycled once you are finished with them.

  • Q: What are the health and safety practices of The One Box?

    The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process. Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver (or offer for click & collect) has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards. We comply with:
    • The principles of HACCP (Hazard Analysis and Critical Control Point)
    • The principles of AS/NZS ISO 9001:2008
    • Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
    • Food Act 1984
    • City Council Environmental Health Department
    We’re committed to adhering to the highest standards of food, health and safety regulations. On top of our strict health and safety practices, we’ve taken further precautions, such as implementing an organisation-wide COVID-19 Safe Plan. We’re taking a variety of steps to ensure the safety of both our team and yours, including good hygiene practices for all employees as well as sanitisation and disinfectant measures for all surfaces, workstations and vehicles.

Read full Terms & Conditions.

^ Discount off recommended retail value is approximate.

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