Final orders for delivery or click & collect must be submitted by 5pm AEDT the Friday prior.

The produce in our boxes cannot be modified. Our range of seasonal fruit and vegetables aims to be culturally inclusive and appropriate.

No, you can order as many boxes as you like.

All orders are one-off. However, you can save your personal details during the checkout to save you time for future orders.

We cannot facilitate recurring orders at this time and all orders must be made individually. However, you can save your personal details during the checkout to save you time for future orders.

If you live within the City of Melbourne council zone, we will deliver your order for free. View a list of suburbs that we deliver to here.

We deliver on Tuesday and Friday each week. When placing an order, you must specify a delivery date. This date cannot be changed after your order is confirmed.

Deliveries are generally made between 9am and 1pm and will be left unattended. We cannot accommodate delivery time requests and do not provide estimated delivery times.

All deliveries will be left unattended. Dependent on the access available at the time of delivery, the driver will leave your order unattended in a safe place either inside or outside the building. During the checkout process, please provide any delivery instructions in the applicable field (e.g. leave on the front porch). If the delivery address is an apartment or other secure building you must provide the access code or such other means to ensure the delivery can be left safely. Our drivers cannot call or text on arrival.

No, our drivers cannot call or text on arrival.

Your order will be refrigerated to the point of delivery. Please note that your order will be delivered in a cardboard box and we advise you to not leave out chilled items for a long period of time.

No, all deliveries will be contactless. For deliveries to houses, our drivers will deliver your order to your doorstep only. For deliveries to apartments, the driver will leave your order unattended in a safe place either inside or outside the building.

No, it is the customers responsibility to provide correct address details during the checkout.

We offer click & collect to residents from a wide range of metropolitan Melbourne suburbs (who do not reside in the City of Melbourne council zone where we offer delivery). Click here to view a list of these suburbs. Customers can collect their orders at our premises in Kensington VIC 3031.

You can pick up your order on Tuesday, Wednesday and Thursday. When placing an order, you must specify a collection date. This date cannot be changed after your order is confirmed.

Orders can be collected between 9am and 12pm.

Click & collect orders can be collected from Kensington VIC 3031. The collection address will be provided in your confirmation email.

You will need to show a digital or printed copy of your order confirmation email as proof of purchase.

After your order has been successfully submitted, you will receive a confirmation email containing the instructions for delivery or click & collect. A tax invoice will be emailed separately within 24 hours.

No modifications or cancellations can be made to your order once it has been submitted and paid for.

Payment will be accepted by credit card only (Visa, Mastercard or American Express).

Yes. The One Box boxes are made from 100% recycled materials and can be recycled once you are finished with them.

The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process. Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver (or offer for click & collect) has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards. We comply with:

• The principles of HACCP (Hazard Analysis and Critical Control Point)
• The principles of AS/NZS ISO 9001:2008
• Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
• Food Act 1984
• City Council Environmental Health Department

We’re committed to adhering to the highest standards of food, health and safety regulations. On top of our strict health and safety practices, we’ve taken further precautions, such as implementing an organisation-wide COVID-19 Safe Plan. We’re taking a variety of steps to ensure the safety of both our team and yours, including good hygiene practices for all employees as well as sanitisation and disinfectant measures for all surfaces, workstations and vehicles.