Providing Our Community With Affordable
Fresh Produce
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Affordable access to fresh and nutritious Australian produce

Free delivery in City of Melbourne or click & collect*

Fresh produce at 50% off its recommended retail value^

Culturally inclusive produce that's consistent & reliable

What is the Fresh Food Project?

The One Box’s mission is for as many families as possible to have dignified, reliable and regular access to the nutritious foods they need to stay healthy, be active and feel well. Since 2017, our core program has supported thousands of families going through tough times with weekly boxes of fresh, nutritious produce and staples.

We know there’s an increased need for low-cost, fresh food in our communities, which is why we’ve launched our pilot program, the Fresh Food Project. The program provides access to affordable and high-quality, fresh and nutritious produce and staples at approximately 50% off its recommended retail value.

The Fresh Food Project welcomes everyone from single households and families, to students and seniors.

We’re proud to invest not just in people eating, but in people eating well.

Residents of Melbourne

If you live in metropolitan Melbourne* you can order a fresh produce box starting from $8.50. We offer free delivery for residents within the City of Melbourne council zone. Alternatively, choose our click & collect option and pickup your order from Kensington VIC 3031. You can order every week or just as a one-off.

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Community Group Orders

The One Box is working with councils, charities and community organisations to facilitate bulk delivery of fresh food boxes to individuals experiencing hardship and adversity. View the available boxes below and contact us to discuss your requirements and delivery options. We offer weekly or one-off bulk deliveries.

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Fresh Produce Boxes from $8.50

You can rely on us for fresh Australian produce of consistently high quality, available to purchase at approximately 50% off its recommended retail value. View our sample menus by clicking on a product below. If you need help with our online checkout, click here.

Frequently Asked Questions

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Community Group Orders

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Important Information for Delivery and Click & Collect

Free Delivery Day/Time:

If you live within the City of Melbourne council zone, we will deliver your order for free. We deliver on Tuesday and Friday. Deliveries are generally made between 9am and 1pm and will be left unattended.

Click & Collect:

Our click & collect option is available to a wide range of metropolitan Melbourne suburbs outside of our delivery zone. Orders can be collected between 9am and 12pm Tuesday, Wednesday and Thursday from Kensington VIC 3031.

Order Cut-Off:

Final orders for delivery or click & collect must be submitted by 5pm AEDT the Friday prior.

Order Confirmation:

After your order has been successfully submitted, you will receive a confirmation email containing the instructions for delivery or click & collect. A tax invoice will be emailed within 24 hours.

Customisations & Cancellations:

Boxes are not customisable. Once your order has been submitted it cannot be changed or cancelled. No refunds will be issued.

The One Box, Core Program

The One Box recognises the chronic nature of food insecurity in Australia and offers a nutrition-focused food relief program where families experiencing hardship can access a regular and reliable box of quality fresh produce and staples over the full school year.

In 2020, The One Box delivered fresh produce to over 1,000 families each week during the school term. That’s 40,000 boxes and 400,000 kgs of fresh produce to families experiencing food insecurity across Australia.

The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. The considerable financial savings gained from utilising this existing infrastructure means that a greater proportion of resources can be directed towards distributing and donating fresh food to families in need.

We’re proud of our innovative approach to food relief that means for every $1 donated to the program, a family in need can access $2 worth of fresh food.

Frequently Asked Questions

Residents of Melbourne

FREQUENTLY ASKED QUESTIONS
  • Q: Who can buy from the Fresh Food Project?

    The Fresh Food Project is available to everyone from single households and families, to students and seniors. If you are experiencing food insecurity or hardship, and need access to regular and reliable boxes of quality, fresh produce that is also affordable, we welcome you to shop online.

  • Q: How is the fresh produce so cheap?

    The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. The considerable financial savings gained from utilising this existing infrastructure means that a greater proportion of resources can be directed towards distributing and donating fresh food to Australians in need. By leveraging off existing resources and proven expertise, this program helps to alleviate food insecurity in a dignified way that delivers maximum value to the community.

  • Q: What is the order cut-off time?

    Final orders for delivery or click & collect must be submitted by 5pm AEDT the Friday prior.

  • Q: Can I customise my fresh produce box?

    The produce in our boxes cannot be modified. Our range of seasonal fruit and vegetables aims to be culturally inclusive and appropriate.

  • Q: Is there a limit on how many boxes I can order?

    No, you can order as many boxes as you like.

  • Q: Am I locked into any subscriptions or can I order as a one-off?

    All orders are one-off. However, you can save your personal details during the checkout to save you time for future orders.

  • Q: Can I set up a recurring order?

    We cannot facilitate recurring orders at this time and all orders must be made individually. However, you can save your personal details during the checkout to save you time for future orders.

  • Q: Am I eligible for free delivery?

    If you live within the City of Melbourne council zone, we will deliver your order for free. View a list of suburbs that we deliver to here.

  • Q: What days can I get my order delivered?

    We deliver on Tuesday and Friday each week. When placing an order, you must specify a delivery date. This date cannot be changed after your order is confirmed.

  • Q: What time will my delivery be made?

    Deliveries are generally made between 9am and 1pm and will be left unattended. We cannot accommodate delivery time requests and do not provide estimated delivery times.

  • Q: What is unattended delivery and can I add delivery instructions?

    All deliveries will be left unattended. Dependent on the access available at the time of delivery, the driver will leave your order unattended in a safe place either inside or outside the building. During the checkout process, please provide any delivery instructions in the applicable field (e.g. leave on the front porch). If the delivery address is an apartment or other secure building you must provide the access code or such other means to ensure the delivery can be left safely. Our drivers cannot call or text on arrival.

  • Q: Can the driver call or text me when they arrive?

    No, our drivers cannot call or text on arrival.

  • Q: Will my order be delivered cold?

    Your order will be refrigerated to the point of delivery. Please note that your order will be delivered in a cardboard box and we advise you to not leave out chilled items for a long period of time.

  • Q: Can the driver deliver my order inside my house?

    No, all deliveries will be contactless. For deliveries to houses, our drivers will deliver your order to your doorstep only. For deliveries to apartments, the driver will leave your order unattended in a safe place either inside or outside the building.

  • Q: If I’ve provided an incorrect address or the driver could not access my house/apartment, will I receive a refund for my order?

    No, it is the customers responsibility to provide correct address details during the checkout.

  • Q: If I live outside your delivery zone, can I click & collect?

    We offer click & collect to residents from a wide range of metropolitan Melbourne suburbs (who do not reside in the City of Melbourne council zone where we offer delivery). Click here to view a list of these suburbs. Customers can collect their orders at our premises in Kensington VIC 3031.

  • Q: What days can I collect my order?

    You can pick up your order on Tuesday, Wednesday and Thursday. When placing an order, you must specify a collection date. This date cannot be changed after your order is confirmed.

  • Q: What time can I collect my order?

    Orders can be collected between 9am and 12pm.

  • Q: Where do I collect my order from?

    Click & collect orders can be collected from Kensington VIC 3031. The collection address will be provided in your confirmation email.

  • Q: What do I need to bring to collect my order?

    You will need to show a digital or printed copy of your order confirmation email as proof of purchase.

  • Q: How do I know if my order is confirmed?

    After your order has been successfully submitted, you will receive a confirmation email containing the instructions for delivery or click & collect. A tax invoice will be emailed separately within 24 hours.

  • Q: Can I change or cancel my order?

    No modifications or cancellations can be made to your order once it has been submitted and paid for.

  • Q: What payment options can I use?

    Payment will be accepted by credit card only (Visa, Mastercard or American Express).

  • Q: Is the box my order comes in recyclable?

    Yes. The One Box boxes are made from 100% recycled materials and can be recycled once you are finished with them.

  • Q: What are the health and safety practices of The One Box?

    The One Box model is unique, leveraging The Fruit Box Group’s national infrastructure, purchasing power and supply chain to drive an efficient food charity. We pride ourselves on our food, health & safety regulations. Being HACCP certified ensures that our products meet a rigorous quality control checking process. Our Food Quality Management System and Food Safety Programs give us the confidence that the produce we deliver (or offer for click & collect) has been through rigorous quality control procedures consistent with the high standards associated with HACCP regulations. Our Food Quality Management System specifies process control requirements to manage all potential hazards at each step of the food handling process, within international standards. We comply with:
    • The principles of HACCP (Hazard Analysis and Critical Control Point)
    • The principles of AS/NZS ISO 9001:2008
    • Food Standards Australia New Zealand (FSANZ) Food Standards Code “3.2.2 Food Safety Practices and General Requirements”
    • Food Act 1984
    • City Council Environmental Health Department
    We’re committed to adhering to the highest standards of food, health and safety regulations. On top of our strict health and safety practices, we’ve taken further precautions, such as implementing an organisation-wide COVID-19 Safe Plan. We’re taking a variety of steps to ensure the safety of both our team and yours, including good hygiene practices for all employees as well as sanitisation and disinfectant measures for all surfaces, workstations and vehicles.

Community Group Orders

FREQUENTLY ASKED QUESTIONS
  • Q: How do I make a group order?

    The One Box is working with councils, charities and community organisations to facilitate bulk delivery of fresh food boxes to individuals experiencing hardship and adversity. Contact us using the enquiry form below to discuss your requirements and delivery options. We offer weekly or one-off bulk deliveries.

  • Q: Can I get my bulk order delivered?

    Bulk delivery to a single location is free within the City of Melbourne council zone and can be delivered at a mutually agreed day and time from Tuesday to Friday, 9am to 5pm.

  • Q: If my delivery location is outside the City of Melbourne council zone, can I still get my bulk order delivered?

    Yes, we can deliver bulk orders to a single location outside of the City of Melbourne council zone for free, however a 10 box minimum is required. Please contact us using the enquiry form below to discuss your delivery needs.

  • Q: Can I customise the fresh produce boxes?

    The produce in our boxes cannot be modified. Our range of seasonal fruit and vegetables aims to be culturally inclusive and appropriate.

  • Q: If I prefer to click & collect my group order, is this possible?

    Yes. We can agree on a suitable day and time to have your group order ready for collection from our premises. Please contact us using the enquiry form below to discuss your needs.

  • Q: How do I place a group order?

    Please use the enquiry form below and our friendly team will contact you to discuss your order requirements.

Group Order Enquiry

If you are a council, charity or organisation interested in our bulk delivery of fresh food boxes to individuals in your community, please complete the form below and our friendly team will be in touch soon.

Read full Terms & Conditions.

*Free delivery is available if you live inside the City of Melbourne council zone. Click & collect is available to a wide range of metropolitan Melbourne residents. Refer to Frequently Asked Questions for more information.

^ Discount off recommended retail value is approximate.

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